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The Care Quality Commission (CQC)

Is the Official Regulator of Healthcare Provision in England and Wales. It regulates all Healthcare and Adult Social Care Services  including those provided by the NHS, Local Authorities, Private Companies  and Voluntary Organisations.





Cleanliness and Infection Control 

(Outcome 8, Regulation 12)

With this outcome the CQC will be looking to see whether the provider has suitable arrangements in place to ensure people experience care in a clean environment, and are protected from acquiring infections.

The Department of Health has published The Health and Social Care Act 2008: Code of Practice on the Prevention and Control of Infections and Related Guidance.

It sets out the criteria by which the CQC will assess a registered provider’s compliance with the requirements relating to cleanliness and infection control. 




The key Infection Control compliance points are:


Train all staff in Infection Prevention and Control and Hand Hygiene, and keep a record of this training. Ensure that the policy is available to staff.


Undertake Infection Control Audits and provide details of how frequently these will occur.


Implement and maintain systems to ensure national standards of Cleanliness and Hygiene for reusable medical items and the premises as a whole.


Implement measures to Prevent, Monitor, Detect and Control the spread of infections.



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These Mandatory Regulations apply to all...



Hospitals GP Practices

Care Homes

Care at Home Services Health Centres
Domiciliary Care Mental Health Care



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The CQC makes sure that essential standards of quality and safety are being met where care is provided, from hospitals to private care homes. It has a wide range of enforcement powers to take action on behalf of people who use services if services are unacceptably poor. The CQC’s aim is to make sure better care is provided for everyone, whether that’s in hospital, in care homes, in people’s own homes or elsewhere.



By law all HealthCare providers must register with the CQC to show they are protecting people from the risk of infection. From October 1st 2010 all health and adult social care providers must be registered and licensed with the CQC. Without registration, providers will not be allowed to operate. 



The CQC has been given a range of legal powers and duties which will be enforced by Nationwide teams of Inspectors, who will take action if providers don’t meet essential standards of quality and safety, or if there is reason to think that people’s basic rights or safety are at risk. The CQC can be flexible about how and when to use its enforcement powers, such as fines and public warnings. It can apply specific conditions in response to serious risks. For example, it can demand that a hospital ward or service is closed until the provider meets safety requirements or is suspended. It can take a service off the register if absolutely necessary. 



The CQC also carries out periodic and special reviews in order to improve health and social care in the UK. The CQC’s priority is to improve the public’s experience of health and social care.



Download National Standard Guidelines:



For more information on compliance see the CQC website:




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